Initial Payment, Fees & Cancellations
An initial deposit payment of 1/3 of your total quoted amount is required to secure your booking. This is detailed in the quote we would have sent you via email, and can be paid BACS or PayPal. You will receive a receipt for this shortly after it has been acknowledged our end. The deposit you pay to secure your event is non-refundable and reflects the work we put into your event prior to attending and the bookings we may have missed by securing your date for you.
Real Event DJs agree that the fee provided in the quote is inclusive of all expenses, including travel expenses to and from the venue.
All cancellations must be made by contacting us by email to firstname.lastname@example.org. Once your event has been cancelled, your event date will immediately be available for other people to book, unless otherwise specified.
For all bookings made before 17th March 2020 for events planned with us after this date, if you or your venue decide to cancel due to the COVID-19 pandemic, we can look to rearrange your booking for a new date, honouring your original quote and deposit on a ‘like for like’ basis for up to 2 years from your original booking date – subject to our availability and you giving as much notice as practically possible. If this applies to you and you wish to discuss your options, please email us at email@example.com
The final remaining balance (quote, less deposit paid) is due on the same day of your event before the performance via BACS, Cash, Credit Card or PayPal, however you may pay at any date beforehand, if you wish.
Venue, Access and Location
It is your responsibility to ensure you have provided the venues contact information, address, name, and postcode for our attendants to find you. We also require that the venue allows reasonable access for loading, and suitable parking once the equipment has been unloaded. If parking for loading is restricted you may be liable for any fines that occur as a result and or time used seeking a suitable location. We cannot be held responsible for any errors or delays resulting from incorrect or missing address details.
Events beyond our Control
Real Event DJs cannot be held responsible for any circumstances that may prevent us from attending your event; these may include but are not limited to, severe weather conditions, traffic delays, breakdown of our vehicles, sickness or equipment failure. In the case that we cannot attend or fulfil your hire due to events beyond our control we will contact you or the venue as soon as possible. In these instances, our liability will be limited to the refunding all of monies paid.
In the event that our supplied DJ is unable to attend or perform, a replacement DJ of a similar style/capability will be provided and the entertainment will go ahead as planned.
The agreement is subject to alteration or cancellation by either party due to cause beyond their control. For example, if the event is called off by reason of Royal Demise, National Mourning, Fire, Epidemic, War, Strikes, lockout or by reason of order of many Licensing or Public Authority.
Set-up of Services
We aim to arrive to set up 90 minutes before the hire period is due to commence. If you require our services to be set up earlier an idle time charge applies.
It is your responsibility to ensure that the venue has agreed for us to be in attendance at their venue and at the agreed time. This also includes ensuring that there is access to enter the venue and enough space with a standard (domestic style plug) power socket within 5 metres of where the services are to be. If there is insufficient space for us to set up you will still be charged the full hire amount.
It is your responsibility to inform us of any circumstances that may make setting up take longer, these may include but are not exhaustive to; going upstairs, a long distance from unloading area to set-up area, restricted access. If we are not aware of these and the set-up takes longer than normal your hire period may be intruded into.
All entertainment provided will has public liability insurance of up to £1 Million and all our equipment is regularly PAT tested. Certificates for both these is available on request.
The hire period will be for a set period as specified in the quote email and as agreed by both parties before. This excludes the 60 minute setup time and 45 minute pack down time. Use will commence at the agreed time and finish at the agreed time in the booking form unless due to technical difficulties on our behalf, when we provide the service for the set period once rectified.
If your event simply starts late or runs late, our period of hire will still be for the agreed period and times unless we agree to provide additional hours as per our additions.
Photos & Videos
Real Event DJs reserves the right to use photos taken for marketing and advertising purposes. If the client does not wish for any photos or videos to be taken this request should be submitted to Real Event DJs in writing no later than 7 days prior to the event.
No Liability is accepted for:
Loss of or damage to property belonging to or travelling with the members of any group. For example watches, jewellery, cameras or clothing.
Personal injury or death of any participants however caused unless by proven negligence of Real Event DJs.
Termination of Hire
Real Event DJs will not tolerate any abuse or threatening behaviour to our employees. If this occurs Real Event DJs retain the right to terminate the hire, with no refund payable for hire time that has been cut short. We are providing a service to you an our staff should be treated with the respect they deserve.
Real Event DJs also retain the right to terminate a hire if they feel that any equipment or property belonging to Real Event DJs is in danger of being damaged or has been damaged due to unruly behaviour from you. We also reserve the right to refuse guests to participate in the activities if we feel they are too unruly.
In any instances where we feel there is a need to terminate the hire we will attempt to speak with you or the hosting venue first, if possible to try to resolve the matter before termination.
You will be fully responsible for any damages caused by you or any other attendees at the event to any equipment provided by Real Event DJs howsoever caused, with the sole exclusion of Real Event DJs staff.
In the event of any damages caused by those present to property or equipment in use by Real Event DJs, you will be charged the full replacement cost and are liable to cost involved in termination of future events due to sourcing replacements.
Any damages must be reported to a member of Real Event DJs staff immediately.